Terms of Service — SAIG

If you open an account on behalf of a company, organization, or other entity, then:

• (a) "you" includes you and that entity.
• (b) you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms and bind the entity to these Terms, and that you agree to these Terms on the entity's behalf.

As a customer, you agree to incorporate SAIG's policies into your own solutions and ensure that your customers adhere to our policies. If you are accepting these terms of service on behalf of your employer or another entity, you represent and warrant that:

1. You have full legal authority to bind your employer, or the applicable entity, to these Terms of Service.
2. You have read and understand these Terms of Service.
3. You agree, on behalf of the party that you represent, to these Terms of Service.

Updates to Terms of Service; Integration: We may, in our sole discretion, modify the Terms of Service. To the extent such modifications are material, we will notify you in advance of such changes. The "Last Updated" date at the top of the Terms of Service will indicate when the latest modifications were made. By clicking on the "Signup" button or continuing to access and use the Website or the SAIG Cloud after our Terms of Service are modified, you agree to such modifications.

Services Changes: Our Services may change over time. You are responsible for keeping updated on our published changes. Unless explicitly stated otherwise, any new features provided by SAIG that augment or enhance the SAIG Cloud shall be subject to these Terms of Service.

Privacy Policy: Use of the Website and the SAIG Cloud is subject to the terms of our Privacy Policy found at https://saigtech.com/privacy, which is hereby incorporated into and made part of these Terms of Service.

Intellectual Property: You acknowledge that all materials at the Website and the SAIG Cloud, including designs, trademarks, service marks, logos (the "Marks"), graphics, text, sounds, pictures, and other files (collectively, "Materials"), are the property of SAIG and/or its licensors.

• SAIG authorizes you to view and download the Materials only for personal, non-commercial use.
• Except as expressly authorized, you may not copy, reproduce, distribute, or create derivative works of any Materials.
• You may not support, nor allow any third party to copy, distribute, sell, disclose, lend, transfer, convey, modify, decompile, disassemble or reverse engineer the Website or the SAIG Cloud for any purpose whatsoever.

You may use our Services to develop your software applications or website (an "App") that interfaces with the SAIG Cloud.

• Compatibility: It is your responsibility to ensure that calls or requests you make via the SAIG Cloud are compatible with the then-current version.
• Credentials: You are solely responsible for all traffic originating from your Apps or using your account credentials. You should protect your authentication keys and security credentials. Any action taken with your credentials are deemed to be actions taken by you.

The Services term ("Term") commences upon your acceptance and remains in effect until terminated.

• User Termination: You may terminate for any reason.
• Company Termination: We may suspend or terminate Services for any reason with thirty (30) days advance notice.
• Immediate Termination for Cause: SAIG may terminate immediately without notice if:
  • You violate any provision of these Terms.
  • There is an unusual spike in use suggesting fraudulent or abusive activity.
  • Provision of Services becomes prohibited by law.
  • You become the subject of bankruptcy proceedings.
  • You default on any payment obligation or your account balance falls below $0.00.

Note: If an account remains suspended for more than 30 days, all phone numbers associated with the account will be unrented and become unrecoverable.

Your access may be suspended for unanticipated downtime (system failures, etc.) or scheduled maintenance. SAIG shall have no liability for any damage or losses (including loss of data or profits) resulting from Service Suspension. You bear sole responsibility for adequate security, protection, and backup of your content.

Pricing: Current fee schedules are available at https://saigtech.com/pricing.

• Free Services: Limited to one per person. Multiple trial accounts may result in suspension.
• Taxes: All fees are exclusive of applicable taxes and duties (VAT, sales tax, etc.).
• Wire Transfers: Accounts will be recharged within three (3) working days of the funds being credited to our account.

Carrier Regulations and Surcharges:

The following surcharges apply to voice calls:

Cancellation Policy: To cancel, you must provide thirty (30) days' prior written notice via info@saigtech.com. No partial refunds or prorations are provided for early termination within a billing cycle.

Mandatory Dispute Protocol: You must contact us at info@saigtech.com within 30 days of the disputed activity. Refunds are issued only as account credits. Disputes older than 90 days are not entitled to credits.

Chargebacks: The initiation of a credit card chargeback is considered a breach of these Terms. You agree to utilize our internal dispute process before involving third-party financial institutions.

Emergency Services: You acknowledge that SAIG does NOT allow access to 911 or similar emergency services. The Services are not intended to replace primary phone service.

Porting: SAIG is the customer of record for all telephone numbers provided. We reserve the right to refuse to port any numbers in our sole discretion. All outstanding balances must be paid in full prior to any Porting requests.

YOUR USE OF THE WEBSITE AND THE SAIG CLOUD IS AT YOUR SOLE RISK. SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

NOTWITHSTANDING ANY OTHER PROVISION, THE MAXIMUM LIABILITY OF THE SAIG PARTIES SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR ANY PRODUCT OR SERVICE WITHIN THE PREVIOUS SEVEN (7) DAYS.

These Terms are governed by the laws of the State of Delaware.

ARBITRATION NOTICE: YOU AND SAIG AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION. YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

If you believe your work has been infringed, contact our Copyright Agent at info@saigtech.com or:

These Terms constitute the entire agreement. If any provision is deemed unenforceable, the remaining provisions remain in effect. No action arising out of these Terms may be brought by you more than one (1) year after the cause of action has arisen.